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Ordered ceiling planks by armstrong. We went to pick up at lowes.

They rolled 19 packages of runned over open boxes, some smashed and you could see broken planks. They headed out to our truck but I stopped them. I was furrious! They actually thought we would accept them.

They said they were giving us 10 percent off per box for reorder. They should have never showed or brought the boxes up front.

Product or Service Mentioned: Lowes Customer Care.

Reason of review: Poor customer service.

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Anonymous
#1360656

Yes because you would of been perfectly happy with being told... "sorry sir but the PO you ordered for X product came in damaged, unfortunately we will have to reorder, and it will take 3-11 business days"

Sounds like they offered to give you what they had at a discount, so you could of at least started your project.

But nope... thats not good enough.