In 69 years of life, I've never ever experienced customer service (if I dare to call it that) as poor as Lowe's. This branch was in Manchester, N.
J. They sold me a refrigerator they didn't have in stock and weren't able to get for two weeks. I decided to deal with the inconvenience, but that was only the beginning. Long, long, long, long story short, I ended up screaming like a little boy at the general manager, assistant manager, appliance department manager and the delivery manager.
No doubt I've lost a year of my life. Every one of them dropped the ball and would never return a call. Complete and total apathy. Nothing but lies and false promises from all of them.
After suffering without a refrigerator for almost three weeks, they had me by more short hairs. I had to settle for a unit I didn't want and didn't initially purchase and never got so much as an apology from anyone. This is only the gist of a nightmare. I ended up with a (dented fridge), scratched door jams, scratched door casings and a chipped wall inside my house.
At that point, I turned to the delivery (boys) and told them to leave the fridge and I would install it and hook up the ice maker. Just get the *** out of my house! Stay away from Lowe's. Talk around and you'll find a lot of pissed off people.
I am now a Home Depot customer and find them far more helpful, responsible and pleasant.
Do as you please! It's your journey.
Product or Service Mentioned: Lowes Manager.
Reason of review: All of the above.
Monetary Loss: $1070.
Preferred solution: Let the company propose a solution.
Lowes Cons: Read my review.