19210 Preston Rd, Dallas, TX 75252, USA
Not resolved
Customer service
Discounts and Special Offers
Diversity of Products or Services
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Exchange, Refund and Cancellation Policy
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Value for money

Ordered item on Black Friday online. The email receipt states that they will send me other emails on the order/delivery status, this was never done. I called Lowes helpdesk and they stated that it was delivered when it was never received by me. They opened a tracking ticket with FedEx and had me follow up with FedEx on the delivery. I called Fedex and they stated that the package was lost and to call Lowes to start lost package processing. I called Lowes and asked for the item to be reshipped. They said ok and a store manager will call me in 24hrs. That never happened. I call Lowes again and this time they said that they sent the request to the wrong store and that a store manager from the correct store will call me in 24 hrs. Again that never happened.

Lowes failures :

- email updates on delivery status was never sent

- store managers never called

- why should I be the one to call FedEx when it wasn't me who contracted with them to deliver the item.

Take away :

NEVER shop online with Lowes. Go to there competitors instead or even better Amazon as they will make sure everything is right.

Reason of review: Problem with delivery.

Monetary Loss: $30.

Preferred solution: Full refund.

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