we bought an entire house of new windows from Lowe's in 2008. We paid a great deal of money for hurricane impact windows.
One of the picture windows has developed a crack. neither Lowes or jeld wen want to hear about it. We have gotten nothing but a run a round. They, however, are perfectly willing for us to buy replacement glass from them at our expense!!!
We have spent thousands of dollars at Lowes. The window replacement was just one project. They do not stand behind what they sell. They don't want to hear a word from you once they have your money.
Jeld wenn is exactly the same. Once they have your money you are history to them. Do yourself a favor and don't spend your money at Lowes. I have every piece of paper they gave me.
I have the stickers that you peel off of every window. Apparently they don't care. They seem to think that is all just so much paper. I am forwarding it all to my attorney.
When you buy from Lowes save every scrap of paper. They do not honor their warrantees.
Product or Service Mentioned: Jeld Wen Window.
Reason of review: Warranty issue.
Monetary Loss: $2000.
Preferred solution: replace my cracked window..