State: Kentucky City: Lexington Product: Lowes Replacement Clear all filters (1 of 40 reviews match)
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Lowes in Lexington, Kentucky - 43 days and counting

I purchased a Samsung refrigerator from Lowe's Home Improvement in May, 2012. The refrigerator stopped working the middle of April, 2013. The refrigerator was deemed unrepairable 5 weeks ago, the product has a manufactures warranty of 1 year plus I purchased the 4 year extended warranty. I have received nothing but lies on replaceing my refrigerator. Each week Lowes promises that they will have a replacement refrigerator for me by the end of the week. it is to the point that I'm sure I will have to retain an attorney to get get my refrigerator replaced. Lowes is also "supposidly" to replace the groceries I had. If it has taken this long and still no replacement refirgerator I am confident that Lowes will not honor the replacement of the refrigerator contents.
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4 comments
Anonymous
#781905

WE PURCHASED A REFRIGERATOR FROM THEM BACK IN 2011 PURCHASED A 5 YEARS WARRANTY .I HAVE HAD SO MANY REPAIR PEOPLE OUT HERE AND IT STILL NOT WORKING .I CALL COR.OFFICE A LOT OF TIMES I TOLD THEM I WANT A NEW ONE THEY SAID NO .THEY WOULD TELL US THEY WILL CALL US BACK THEY LIE WE ARE THE ONES WHO CALL THEM BACK .ALL I WANT IS MY MONEY BACK .I TOLD COR.OFFICE I WAS CALLING ATTONERY THEY TOLD ME THEY CAN NO LONGER HELP US .I HATE LOWES

Anonymous
#717545

I used to be the only factory authorized service center in fayette county & since we quit servicing samsung because of their shady business practices they had to use dad's appliance repair or appliance install & repair service, that is what your problem is, They deem the unit unrepairable when it is not. I repaired a $2,000 refrigerator that dad's appliance repair deemed unrepairable after the lady got a new one from samsung. she had to fight with samsung for 2 months to get a new one. Samsung has implemented a new policy to try and screw as many people as possible. I am personally sorry for the trouble you're having, That is the ONLY reason we stuck it out with samsung as long as we did so the customer would not get stiffed like this.

Your first mistake:

Buying a samsung, Did you not read the 700 negative reviews about samsung refrigerators, You don't know about the lawsuits that have been filed for the same EXACT problem you are having?

Your second mistake:

Demand your money back & buy a non samsung refrigerator that is in stock!!

If it is deemed unrepairable ask for your money back and buy a new one that lowes has in stock, Anything but a samsung, Heck even frigidaire is better than samsung and they are JUNK.

Anonymous
#671747

{a little long but give it a read,at the bottom i give you information on what to do,i worke3d for lowes for 5 years in the APPLIANCE DEPT!}

you really only have LOWES to blame for this.im not sure if you know this or not{or care..but this is 1 of the main reasons your having the issue your having now} but the APPLIANCE dept used to be paid a SPIFF/COMMISSION that would be taken away from them if a problem like this wasnt fixed ASAP{incentive!} anyway LOWES took that spiff program away!..were talking 2/3rds pay cut with 3 days notice..most are given more notice before they are fired!}

like i said i worked thir for 5 years and know that for a fact if the sales person that sold you the unit that is broken knew he was going to lose that SPIFF ,your roblem would be solved!

now the same guy that was selling appliances for lowes for 10-12 years was forced to quit due to the major pay cut and the guy who worked register that doesn't have a clue on how to handle vendors,the delivery team,managers[yes their is a way to deal with managers to get them to do what is needed to ensure the customer is happy,as most managers put numbers before people foretting its the people who make the numbers!} lowes doesnt care about its employees anymore so what incentive do the employees have to continue to help you?{is how the employees see it} by reading your issue i can tell you that by now i would have had your REF. replaced and your check for the food done and it wouldn't have taken weeks.{and if it did take weeks,due to the fact that the model you wanted wasnt going to be in,i would have had a "lendor" sent out.you should not be going without a REF.LOWES can and will send out a unit for you to use{BRAND NEW BOXED UNIT} until your unit is in,if that is the only problem,waiting on the actual unit to arrive for delivery. i would have also reimbursed 10-20% of the original price! WHY?...first off i CARE. SECOND,the replaced REF. I would have been paid another commission on{easy sale},plus i would have YOU,a nice happy customr!..which i loved. ...like i said blame the guys way up the ladder...if they would pay a fair wage you would receive at the very least fair service instead of- NONE. WHAT YOU NEED TO DO IS CONTACT THE AREA MANAGER ... go over the stores head and get in the ear of the AREA or DISTRICT manager...once you actually bother the guys who don't want to be bothered,they get pissed that the complaint made it that far{that they had to work for a second}..and they lite a fire under the but of the store manager{turst me this works,tell the area manager you no longer can deal with the folks at the store.TRUST ME AREA MANAGERS think that their *** dont stink and that they shouldnt be tallking to you at all...BUT...THEY HAVE TO!!! and the more times they hear from yo0u the quicker your problem will get solved...and dont let them LIE to you..i would for your wasted time ask for so much of the original price be refunded..the big blue board may say one thing about refunds but i have done refunds personally, on my own, for customers that were 2,3,4 years old sales {soemthing simple would come up like re4placing the REF bulb and they wouldnt want to pay for it,so i would refund 5$ of their 2 year old ticket to cover even the light bulb!..THATS CALLED SERVICE!}..they can pull the ticket up by you CC and refund 10%,20,30%..i have seen folks walk with only paying TAXES... ..add up how much time this has cost you and GET IN THEIR EAR!!!! they now OWE you for your time... get what is owed to you...time is money...thats how LOWES looks at it so why shouldnt you?.. once again i would call and INSIST on the area managers number...they will give it to you.if they dont you can find it online. you will be whats called an "OUT OF STORE COMPLAINT" ,they even have a HOTLINE number...let me tell you ...if you havent called it,CALL IT...within 5 seconds of you hanging up the phone the store i notified right away and is falgged for them to take care of it asap!...if you have tried everything listed above...and still getting the run around...the lowes has already taken the plunge... but if you havent...do it and by doing so you will be one more customer saying "bring back the employees that knew what they were doing" would you buy a REF from a 16 year old at MCDONALD's?... thats the lowes way now... ORDER TAKERS not anybody who actually knows what they are doing.

Reality69
#671701

Well it's obvious they haven't gotten one to the store yet. To what end would making you wait a single second longer benefit anyone?

5 weeks is outrageous granted,I would be livid as well.

There has got to be some problem above and beyond the people at the store you're referring too though.

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Review
#412826 Review #412826 is a subjective opinion of poster.
Service
Lowes Replacement
Loss
$1700

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