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Lowes in Louisville, Kentucky - Lowe’s scam

1.4
Details
I hired Lowe's to replace the wooden door of my dry way with a new vinyl. They came to finish the work on the scheduled date 11/20/18 the work was half done and very bad to see after a month still the doors do not have a latch, the wind has done some damage, and had to move my dog My brother's house escaped twice. I have communicated with the customer service four times and they only tell me that I should keep waiting. for the price that I already paid them, they should provide much better service but it seems that they have no intention of finishing my work, in the end they charged in advance. It is really very worrying that large and established companies like Lowe's are also committing to scam their clients with many chances that their scams go unpunished. Be very careful with Lowe's they do not respect their customers
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Review
#1430821 Review #1430821 is a subjective opinion of poster.
Service
Lowes Fence Installation

Lowes in Louisville, Kentucky - Lowe's install fail

Lowes - Lowe's install fail
Bought a dishwasher at Lowe's and had them remove my old one and install the new one. Installation went well, woke up the next morning and water is dripping from the ceiling of my finished basement below the dishwasher that was installed. Called the installer and they came to check it out (8 hours later). The connections to the dishwasher were dry, so the installer guessed that the supply line that is between the bottom of the cabinet and the ceiling in the basement must have sprung a leak. Even though he was in there installing a junction box for the electric and working with the supply line, it couldn't possibly be caused by him. No problems with this ever and all of a sudden we have a dishwasher installed and pipes in between floors start to leak. So i contact Lowe's and they basically said, "that is your problem, call your insurance company". If the dishwasher works, that is all they are concerned about. So now I will have to pay a deductable, and my insurance will go up 15% because Lowe's doesn't stand behind their installations. #Loweshomeimprovement #Lowesinstallationfail
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1 comment
UpsetMarkhor
#1487243

sad

Review
#1263701 Review #1263701 is a subjective opinion of poster.
Service
Lowes Dishwasher Installation
Reason of review
Damaged or defective
Loss
$1500

Lowes in Louisville, Kentucky - Front Door

2.2
Details
Never buy a door/installation from Lowes. It's been a complete nightmare that I'm still dealing with 4 months later. The installers didn't come with the proper equipment but still made it "work." I am still waiting for the proper equipment to arrive/be installed. The product was purchased in Louisville, KY - specifically the Hurstbourne Lane location. I have probably called that story over a dozen times to have them come out and finished the job that I paid for - I'm not even complaining about the installation fee doubling after I signed a contract... I used Home Depot at my previous home and had a very positive experience, I am kicking myself for going to Lowes this time.
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1 comment
h.kitchener
#1257050

These big box stores use many outside contractors to do these things---some good, some bad. I have found it's always best to buy the, say door and then either install it myself or have a local contractor do the install if I cannot.

They don't get paid until they do the job and do it right, thus they usually do a good job for you. Relying on the transient sub contracted thru Lowe's or other can be a hit or miss situation as you found out.

Review
#975093 Review #975093 is a subjective opinion of poster.
Service
Lowes Door Installation
Reason of review
Poor customer service
Loss
$2800
Preferred solution
Deliver product or service ordered

Lowes Carpet Installation Review from Louisville, Kentucky

3.1
Details
We bought carpet at Lowe's and had them install it. We called the store because of issues with the installation and set up an appointment to have someone come to look at it. When nobody showed up we called the store and realized that they never even scheduled someone to come out. We sat at home waiting for someone that was never coming. Very unprofessional! They have lost a long time customer! Hello Home Depot!
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Review
#893632 Review #893632 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Reason of review
Poor customer service

Lowes - Credit Card Review from Louisville, Kentucky

1.8
Details
Went to Lowes 1930 keystone dr in Erie,PA on Friday December 2, 2015. I got a few items and went to check out. When time to pay I swiped my debit card and entered my pin for $63.84 and the touch pad machine went black. Usually it's and instant process. Well it wasn't this time and the nice associate said "sorry it didn't go through please swipe again. So I swiped my same debit card again and entered my pin again and it went through like normal. Soooooo I get home same day and check my account and Lowes has debit me TWICE for same amount as if I made 2 different purchases of the same thing at the same time!!!! I call Lowes on keystone drive to bring to attention 2 hours after leaving their store. They say call back tomorrow (Saturday) and talk to management. I call Saturday morning at 8:00 and talk to Management (Beth). She says I talked to corporate and they flaged it so it will be back in account.she also gave me a paper email from Lowes corporate (Bobby) that I still have that was faxed to my credit union stating the reversal was going through. Seven days Later Wednesday December 9th still nothing. I call my credit union and Lowes on keystone drive. Lowes is now saying they only see one payment taken and my credit union says no you took 2 payments here is the proof! Now my credit union is involved and contacting corporate!! LOWES YOU HAVE SCREWED UP MY automatic DEBITS FOR LIFE INSURANCE- CABLE- HOUSE TAXES!!!! my account is mess and instead of you refunding my cash money You stole the same day you give the run around and wait days to deny... My credit union will get you but in the meantime my bank account is JACKED!!
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Review
#748207 Review #748207 is a subjective opinion of poster.
Product
Lowes Credit Card
Reason of review
Problems with payment

Lowes in Louisville, Kentucky - They lets dogs in store shop wit coustomer,

i live in louisvill,ky i just want to know why the lowes on dixie hwy,let dogs come in the store shopping wit the coustomer,last week they let this man came in wit a pit bull shopping,i know it suppose to be a see and eye dogs, but these dogs are not and i was in the store today and came around the coroner and thie lady has her dog came close by my leg,this is not feeder supply,i'm afraid if somebody get *** r slip in wastes they mite sue the company.thax
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4 comments
Anonymous
#539639

Are you seriously this ***? Actually, let me put in a a way you may understand better:

"Ar yu fer reel this ignrant?" And just so you can spread the word..."a see and eye" dog is not breed specific. A see dog is small and a eye dog is larger.

Anonymous
#530658

Hey, Steven - learn spelling and punctuation before you hit the send button. Ha-ha!

To Anonymous in Louisville: the correct wording is "Seeing Eye Dog", not see and eye dog.

Anonymous
#521551

LEARN ENGLISH BEFORE YOU WORRY ABOUT A FEW INNOCENT DOGS IN LOWES. THANKS

Anonymous
#521549

LEARN ENGLISH BEFORE YOU WORRU ABOUT A FEW INNOCENT DOGS IN LOWES. THANKS

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Review
#335796 Review #335796 is a subjective opinion of poster.

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

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