Not resolved
1.0
Details
Warranty
4 comments

MY EXPERIENCE WITH LOWES APPLIANCE WARRANTY HAS BEEN HORRIBLE. THEY HAVE WORKED ON THE UNIT 5 TIMES (4 TIMES DURING DEC.

2016) AND STILL NOT WORKING. RE-SCHEDULED FOR 12/30/16 TO TRY MORE PARTS. STILL MISSING 2 JUMPER WIRES TO PROGRAM THE MODULE. TECH HAS MADE TEMP.

JUMPER WIRES TO TEST THE UNIT BUT STILL DOES NOT WORK. JUMPER WIRES ARE SUPPOSED TO BE SHIPPED WITH MODULE BUT HAVE NOT BEEN AND THERE IS NO SEPARATE PART LISTED FOR THE NEEDED WIRES. THEY WILL NOT REPLACE UNIT. REPLACEMENT COST IS $1709.00 TO THIS DATE AND MORE PARTS ARE ORDERED.

TOTAL AMOUNT SENT THROUGH WARRANTY (PARTS & LABOR) IS $2340.18. THE SERVICE PROVIDED FOR LOWES IS A&E AND THEY HAVE BEEN VERY PROFESSIONAL BUT I CAN NOT SAY THE SAME FOR LOWES WARRANTY SERVICE.

Product or Service Mentioned: Lowes Protection Plan.

Reason of review: Warranty issue.

Monetary Loss: $1800.

Preferred solution: Full refund.

I didn't like: Warranty service.

Company wrote 0 public responses to the review from Dec 26, 2016.
Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
Houston, Texas, United States #1261299

Good grief, OP, why must you shout in all caps?

Anonymous
#1260857

Why are you complaining about Lowes and not Kitchen Aid? You do realize that Lowes didn't build the cooktop and ship it short parts.

The warranty coverage is provided through Whirlpool (They make Kitchen Aid). Seems like you should be complaining about Whirlpool and Kitchen Aid rather than Lowes.

xboxluver
to Anonymous #1260903

They're complaining to Lowe's because they bought the EXTENDED warranty plan through Lowe's and all repairs under it have to be scheduled through Lowe's after the manufacturer's warranty has expired.

Anonymous
to xboxluver Cleveland, Ohio, United States #1261292

WRONG! read the warranty.

Lowe's does NOT warranty the product, the manufacturer does. Any warranty after the manufacturers warranty expires is sold through Lowe's but is actually provided by a third party.

You May Also Like