Purchased custom kitchen cabinets 9/28/2013. Total was over $11,000.
I paid 5,000 on credit and wrote a check for 6,000. They wouldn't accept check, made me get cash. I brought back $6,000 in cash. 2 weeks later cabinets still not ordered.
I visited Lowes multiple times during that 2 weeks asking questions. I was promised someone would call, no one ever called so i had to keep going in (7 times!). Finally after 2 weeks, they continued to say that I needed to meet with someone again before they order the cabinets. I asked to make an appointment.
They said employees were on vacation and I would have to come back. I asked for a refund. I was credited my 5,000 and they gave me 6,000 in cash, putting in on the counter for me to count!
2 days later I get a call from the cabinet manufacturer stating my cabinets will be delivered in 2 weeks! Lowe's was clueless.
I filed complaints throughout the ordeal and never heard from anyone from Lowes. I guess they do not need customers anymore.