I went to the three Lowe’s nearest to me in order to obtain a “ body” for a kitchen design, they either had no one there or someone on training, I opted to go to the store furthest away because there where 3 designers on hand Whitehall pa. The woman was helpful, but1- couldn’t pull up destines for previous kitchens done my Lowe’s from other locations,( frustrating)I went back 3 days later to make an adjustment, ,my designer wasn’t in, the designer in that day wouldn’t touch her design, told me to come back when she was in the next day but she was booked.
Seems to me that the work process needs to change. does Lowe’s really want to sell kitchens???
Product or Service Mentioned: Lowes Customer Care.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
Lowes Cons: Unwillingness to offer assistance.