297 NJ-72 #30, Manahawkin, NJ 08050, USA
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Our “big buck” project began on January 4th. , 2018.

Gutted kitchen. A month later the floor ( with radiant heat) was installed terribly. Cabinets installed before floor was grouted. Backsplash installed by same people who did floor !

A month later, Lowe’s sent someone to remove backsplash and install new Sheetrock. Different tile people redid the backsplash professionally. Complained to Lowe’s about uneven , shoddy floor . They sent a rep to inspect, said nothing could be done because of the radiant heat !

Lowe’s didn’t move on this at all until I filed a complaint with the BBB. Now they want to make things “right” ! Their idea of right is a refund of $500.

It’s now October, 2018 and we’re still going back and forth. I think an attorney in the near future is called for.

Product or Service Mentioned: Lowes Kitchen Remodeling.

Reason of review: Bad quality.

Monetary Loss: $13000.

Preferred solution: Full refund.

Lowes Cons: Shoddy work by subcontractors.

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This case is closed. Lowe’s agreed to a settlement.

Although it wasn’t what we had asked for, it was satisfactory. We learned a lesson the hard way, unfortunately.

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