4.0
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I had a ratchet socket wrench from a Kobalt Kit fail on me - the socket release was permanently engaged, so sockets would fall off.

I walked into Lowes Return Desk, was asked to see someone in Tools to select a matching wrench - brought it back to the Returns counter, and after the item being scanned, I was sent on my way.

The whole process was positive: no requirement for Receipt, ID or Credit Card and including tool selection, took less than 5 minutes.

The 'Kit' wrench was not available as a solo item, but a close visual match was found (worth more than the whole kit!) and I was sent on my way.

Bonus Points to Lowes, North Myrtle Beach, SC!!!

Reason of review: Reliable warranty.

I liked: Way lowes dealt with the return.

Company wrote 0 private or public responses to the review from Feb 02, 2016.
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