North Myrtle Beach, South Carolina
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store

I had a ratchet socket wrench from a Kobalt Kit fail on me - the socket release was permanently engaged, so sockets would fall off.

I walked into Lowes Return Desk, was asked to see someone in Tools to select a matching wrench - brought it back to the Returns counter, and after the item being scanned, I was sent on my way.

The whole process was positive: no requirement for Receipt, ID or Credit Card and including tool selection, took less than 5 minutes.

The 'Kit' wrench was not available as a solo item, but a close visual match was found (worth more than the whole kit!) and I was sent on my way.

Bonus Points to Lowes, North Myrtle Beach, SC!!!

Reason of review: Reliable warranty.

Lowes Pros: Way lowes dealt with the return.

  • Wrench
  • Socket Set
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