Update by user Aug 23, 2017
I am still waiting for the company to finish ordering new doors and get them installed. The experience is wearisome, and the customer service reps are not at all sympathetic or helpful. March is when the project began and we are now nearly at the end of August.
Original review posted by user Aug 15, 2017
We purchased a complete kitchen from Lower', who sold the Kraft Maid cabinets. We bought the cabinets from a sample door at the store.
When the cabinets arrived at our home, they had many defects as well as obvious cracks at the mitered corners that affected the looks and longevity of the cabinets. The paint has started to peel off the wood. We have been trying to work with both Lower' and Kraft Maid since the installation began in March of 2017. We are still fighting with them.
They are refusing to correct the problem, starting that we should have expected defects in painted cabinets. They have been most condescending and rude, and their customer service is extremely poor. I hope no one else ever has to endure this treatment.
We have been living in a half done kitchen for 5 months! Please do not use Lowes' or Kraft Maid!
Product or Service Mentioned: Kraftmaid Cabinet.
Reason of review: Bad quality.
Monetary Loss: $25000.
Preferred solution: replace the defective cabinets with defect free cabinets.
Lowes Cons: Quality or cu, Customer service.