Lowes, KY 42069, USA
Not resolved
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality
Value for money
1 comment

Stop in to see if lowes carried any metal hand rails or kits for outdoor entry steps for the back porch. Walked around the store for 25 minutes and not a single store employee asked if I needed help.

Went to the lumber area where 3 employees were restocking the shelfs and could not get their attention either. Guess I'll have to find another place to shop since this store has gone way down hill on assisting their customers.

When they first opened you couldn't walk 10 through the door without someone asking if you need help. I guess those days of customer service are long gone!

Reason of review: Poor customer service.

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That's the way big box stores are now. If you want help you need to walk up to someone and ask for it. Walking around won't do anything for you unless you know what you want, where it is and can grab it yourself.