I went to the Lowe's in Natick. I paid $35 to have someone come out the house to measure for backsplash and another $35 to have someone come out to measure for appliances.
Each time I was told - you will be called in 2 days. Well it has been over 2 weeks and 2 trips to the store to find out why I wasn't called and to get service.
All I got was an obnoxious customer service rep named "Joseph" who gave me the run around about speaking to the manager. So I got my money back, but wasted 2 weeks dealing with an unresponsive company that knows little about customer service.
Reason of review: Poor customer service.
Monetary Loss: $400.
Preferred solution: Let the company propose a solution.
Lowes Pros: Products offered.
Lowes Cons: Lack of service and followup, Obnoxious customer service representative named joseph, Getting the run around from the customer service office, Lack of respect.