I went to the Lowe's in Natick. I paid $35 to have someone come out the house to measure for backsplash and another $35 to have someone come out to measure for appliances.
Each time I was told - you will be called in 2 days. Well it has been over 2 weeks and 2 trips to the store to find out why I wasn't called and to get service.
All I got was an obnoxious customer service rep named "Joseph" who gave me the run around about speaking to the manager. So I got my money back, but wasted 2 weeks dealing with an unresponsive company that knows little about customer service.
This person wrote the review because of poor customer service of lowes installation services from Lowes. Reviewer claimed that he or she lost $400 and wants Lowes to offer any options to resolve the issue.
The most disappointing in user's experience was lack of service and followup, obnoxious customer service representative named joseph, getting the run around from the customer service office and lack of respect. Author liked the most products offered. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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