1455, I-35, New Braunfels, TX 78130, USA
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1.0
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Warranty
5 comments

I purchased the lawnmore last year and used it 4 times. After sitting for a few months, I took it out to trim my front yard but it would not start.

I took it to Lowes and was told that the Manufacture would warranty the repairs for up to $120. I left it to get repaired. A week later I recieved a call from Lowes telling me the lawnmore was ready. When I went to pick up the lawnmore, I recieved a bill of $103.00.

I asked what was extent of the repairs. I was shown an invoice that explained that a spark plug and air cleaner was replaced. I could not believe that a spark plug and air cleaner plus the labor was that expensive. I told them I was not happy with the invoice and refused to pay that amount.

After arguing with them the bill was reduced to $60 for only the labor. I then asked about the $120 for the warranty andwas told that it was already included.

I can't believe that the total repairs to fix the lawnmore would cost $120 plus $103 which equals to $203. I will NEVER BUY from Lowes, nor take anything to Lowes for repairs!!

Product or Service Mentioned: Lowes Lawn Mower Repair.

Reason of review: Warranty issue.

Lowes Cons: Useless extended warranty.

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Anonymous
#1599665

Lawnmower warranty’s have never covered spark plugs, air filters or common maintenance parts and labor. In the owners manual along with probably a thousand Youtube videos shows you how to do it.

For a few dollars you could have changed them out yourself, like the rest of us do. Consider it an expensive lesson in life.

Anonymous
#1599656

The warrant document states exactly what it covers. Why do you feel a warranty should cover consumer abuse and failure to follow directions or properly maintain their product?

Anonymous
#1598330

HIGHWAY ROBBERY!!! YOUR WARRANTY SHOULD HAVE COVERED EVERYTHING>.

THEY RIPPED YOU OFF! REPORT THEM TO THE BBB!

Anonymous
#1598292

More than likely all they had to do was put fresh gas in it. If you had let it sit for a few months and hadn't stabilized the gas it had more than likely gone bad.

Anonymous
#1598196

It seems they make their money by taking advantage of people that can't or won't do the maintenance on their lawn mowers, doesn't it? Odd.