Walked into Lowe's and asked an employee to show me where to have automotive keys duplicated, he pointed to isle 15 and said he would call someone for me. I got to the isle and the other employee was waiting as i got there. I asked can you duplicate my key for me, it's a transponder key. I have my own transponder key as well..
Lowes employee : We don't carry transponder keys here.
Me : I have my own I just need you to make a copy of it.
Lowes employee : sorry sir we don't carry those key..
Me : No I have my own, I just need you to duplicate my key.
Lowes employee : That's a dealer key sir we don't have them..
Me : All I need is for you to do is duplicate this key to this key.
Lowes employee : standing and still holding both my key's says, we can't do that cause we don't want to be responsible for ruining your key..
Me : Look I paid $12 dollars for this key, if you ruin it i will not care, I just want you to copy my key please..
Lowes employee : NO.....
I left and walked into home depot, I asked an employee what isle do they duplicate automotive keys, he says I'll take you there.. I asked the Home Depot employee "can you duplicate my transponder key, I have my own..
Home Depot employee : Sure!!
5 minuets later I was walking out with my fresh cut transponder key.. Got home and programmed it and TA DAAAA... works perfect..
Thank you Lowes for hiring lazy people who cant seem to do the job they were hired to do..
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.