I've spent a lot of money supporting Lowe's with my business however after the way I was just treated trying to get two LED Bulbs that stopped working swapped out for new ones. Lowe's will no longer be getting any of my business or any body that I know.
I've never been treated so poorly and told they can no longer warranty anything. That you as the consumer are now having to call the manufacturer and deal with them yourself. If Lowe's is not going to stand behind the products they are selling then they should close the doors as customers will surly find somewhere else to go. All this over $14 worth of lights.
I hope that this was worth it losing valuable customers like this. I'm now wondering about all the new appliances we just purchased how are we going to be treated if and when there is a problem.
Product or Service Mentioned: Lowes Customer Care.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $14.
Lowes Pros: Would rate zero stars if i could.
Lowes Cons: Treatment i received, Unwillingness to offer assistance, Disinterest on the part of lowes employees, Bad customer service with attitude, Will no longer warranty any thing in store, Rude customer service associate.