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Here’s the thing about Lowes installation contracts. It concerns ‘forced arbitration’. Meaning that if a dispute arises between you and Lowes as the result of a faulty installation, you could be out of a lot of money even if you choose to take them to arbitration which is your only recourse if informal mediation between you and the store that provided the service fails.

First of all, you’ll need an attorney unless you want to want to ‘bring a knife to a gun fight’ because there’s a good chance that if faced with arbitration, Lowes will certainly bring out their ‘hired guns’. If the billable hours of your attorney begin at $305.00/hour, you’re then looking at well over $1,500.00 for at least 5 hours (minimum) to prepare for the hearing with dispositions, discovery and so on.

Then there’s the expert witness that you’ll need to hire because again, Lowes will bring one or more of their best to the proceedings! So be sure to add another $2,000.00 (for each expert witness) to your legal fees.

For example, If your claim against Lowes for totals around $3,000.00 and the arbitration panel finds for the plaintiff (that would be you) for the entire amount, you will have won nothing since you’re down another $500.00 for all your effort (that’s if you chose to include the testimony of at least one expert witness).

Incidentally, if you read further into the fine print on the last few pages of your installation contract with Lowes, you’ll notice that you also have the option to bring them to ‘small claims’ court depending on the amount of your claim. However, if you choose to bring Lowes to small claims court, they will need to bring an attorney since Lowes is a major corporation and cannot send an ‘ordinary manager’ to represent them in court. The rules for the county in the state in which I reside prevents attorneys from representing their clients in small claims court. They would instead be referred to the next level, district court, where attorneys are allowed by both parties.

And since the ‘fine print’ in Lowes’ contract for installation services precludes a consumer from suing Lowes in a general court of law, your only other recourse is ‘forced arbitration’. Hence, Lowes has ‘all the bases covered’. I found this out after I consulted an attorney who spent well over an hour with us for only $40.00 (we found through a legal-aid referral from our county Bar Association) and deciphered the cryptic legalese of my installation contract with Lowes. By the way, this is a fairly common legal tactic used by larger companies that have numerous complaints and wish to minimize their costs for litigation.

The moral of this cautionary tale; if you’re considering using Lowes especially for a major renovation, and something goes wrong as a result of their installation, if you file a claim, and eventually go to arbitration (even with legal representation and expert witnesses to support your case), you may find the amount your recover will barely cover your legal costs and you will have won an worthless moral and hollow victory.

And in my case, after all the grief I’ve suffered due to the incompetence of one of Lowes ‘highly skilled’ contractors, I’m not about to add insult to injury by giving these ‘bottom dwelling ***-suckers’ the satisfaction of knowing I’ll have spent even more money by pursuing them in arbitration.

So it’s a given I’ll never recommend Lowes installation services to anyone nor will I ever set foot in another of their stores to spend a bloody dime as long as I am drawing a breath. But I also truly believe in ‘Karma’ (what goes around, comes around) so in one way or another, Lowes (including everyone from the store manager down to the contractor who had their grubby little hands on my project) will someday get theirs. And the most delicious part, it will be when they least expect it!

Product or Service Mentioned: Lowes Installation.

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Anonymous
#1591859

A lesson learned. That "clause" is set up against the customer.

I wonder how many of us actually won against them.

Probably very few. Such is life today!

Anonymous
#1590513

Hired lowes to install dishwasher. Their contractor cut and capped a water line inproperly and flooded my home costing me 40k in damages that I know of.

Please, stay away from lowes this is the 4th time in our area this has happened. Their managers are evasive and I would be sitting in black mold if I didn't call my home owners insurance.

Anonymous
#1572695

I purchased doors to be installed in June and it's 02Oct, only 3 of the 8 have been partially installed. Never, ever again Lowes.

Anonymous
#1549533

Absolutely horrible! Contractor is incompetent and dishonest!

The central production office at NC doesn’t care about customer and doesn’t return emails and calls. Stay away from Lowe’s at all cost!

Anonymous
#1547738

Lowes is a horrible company. They do not stand behind the work of the contractors they hire.

The railing on my deck had been installed improperly and needs to be replaced. $1600 in material. Lowes offerd me a $50.00 gift card.

I told them that was not acceptable. I was told it has been escalated, however no return calls for 2 months.

Anonymous
#1546152

I wish I had read this BEFORE hiring Lowe's to install my deck and fence. I am hating my life and Lowe's so bad right now.

Anonymous
#1545615

I will never go to Lowe's for future projects! I am going through it now.

Window installed over 2 months ago and still not settled. Lowe's and their contractors are dishonest and made up lies to cover their installation error and damage.

By any means take pictures before, during and after installation. Don't trust Lowe's.

Anonymous
#1544646

I have had the identical experience with Lowes in Central Mass (Westborough location). Simple residing project that was suppose to take 2 weeks is now into 4 months and still no trim or siding on my house.

What I do have is the original siding on my house removed and for the last 3 months and 29 days I've had the framing of my house exposed to the elements.

Water coming into the house, birds nesting in the walls, Wasps everywhere...total nightmare and Lowes could care less, they just blame someone else. RUN FROM LOWES AS FAST AS YOU CAN!

Anonymous
#1541876

I have one thing to say, "DON'T HIRE LOWES FOR ANY HOME IMPROVEMENT PROJECT". The worse experience in my whole life, and I'm 68 years old.

Save your money and sanity. I cannot I cannot believe how horrible this went - lies; incompetent contactors, pass the buck, no returned p phone calls, no returned emails, and switching materals we chose for cheap products. Who does this????

Lowes does. Stay away fro them

Anonymous
#1539907

Lowe's hired some *** floor installer for our tile. Now you trip over lippage and all the thin set coming through the grout.

Has been 1 1/2 years and finally go to arbitration in December, *** at Lowe's never explained the contract and used the wrong grout.

The contractor has never returned to complete the project. Would NEVER recommend Lowe's for anything, unless you want to be taken advantage of for life.

Anonymous
#1530619

Lowes doesn't let you read all those fine print until you sign because you sign on page 3 and page 4-7 have all that stuff and they pull it away from you and say here now sign this one. And so on and that is how it goes.

And there Project Managers are trained in Smoke& Fire & Mirrors to keep you from realizing what is going down. And later on when you catch them they come up with all kinds of double talk andDon't remembers.

Anonymous
#1529085

I am going through it now. Window install in Nov. 2017 and still not settled in July 2018.

Anonymous
#1512372

About to begin this mediation/arbitration/court journey with them regarding installation of six Pella replacement windows . .

. wish me luck.

Anonymous
to Tina Barrett #1518877

can you contact me at my email tcollada@yahoo.comThank youTere

Anonymous
to Tina Barrett #1545778

Can you contact me at petrilla636@hotmail.com. I had Prlla Windows install. I am starting the process, but not getting anywhere.

Anonymous
to Tina Barrett #1553647

Can you email me as well. I had Pella windows installed by a lowes contractor and its been a nightmare looking to do the same tdion@comcast.net

Anonymous
#1511148

Reading this makes me so sad. I'm dealing with Lowes regarding the damage they did when installing the kitchen.

They want us to sign a certificate of release before they fix what they damaged when installing the cabinets.

There is no way we can't sign a release that we really don't know if they will fixed what they damage. The interesting is their mission to “Never Stop Improving.” They have caused a devastating burden to the construction of our home which has negatively impacted our personal and financial lives.Any suggestion?

Anonymous
#1506431

Pretty sure we can file a class action suit.

Anonymous
to Anonymous #1535657

Wow, me too!

Anonymous
to Alisa K #1573111

Me too

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