I give you this detail in the hopes that someone in upper management will read this and correct the problem. Here we go, on Saturday, August 12 I've visited Lowe's on Inwood Road in Dallas Texas.
I needed a few specialty bolts and took them up to the cashier. The barcode was worn off the packages and she had no idea what to do. I must've held the line up for at least five minutes. She then asked me to go back and see if there was another package with a good barcode.
When I returned to this cashier and let her know there were no more packages, she told me that there was nothing that she could do about this item on the purchase. Needless to say, by this point I decided to go somewhere else. In the process of going to their competitor (HD)I thought that someone in management at that Lowe's store should know. When I called, the operator did not want to transfer me to the store manager and put me on the line with a service desk person named Mixx.
I found him to be very rude, and spoke with a very strong accent of which you could hardly understand on the phone. I will not be going back to this store and will advise all my contractor friends to avoid this location as well
Product or Service Mentioned: Lowes Cashier.
Reason of review: Poor customer service.