To whom it may concern: LG Refrigerator Problem I purchased an LG Model #LSC27925ST, on 8/23/14, side by side Stainless Steel refrigerator through a Lowe's Store in Cape Coral, Florida. I also purchased a 5 year extended warranty contract through Lowe's.
Before year end of 2015 the plastic liner in the inside wall of the freezer developed a crack (approx. 22inch) across the liner. We contacted Lowe's to have it repair, in which they referred us to Best Service of America ,Inc the technician stated that it was a cosmetic problem not covered by the warranty.
We contacted Lowe's again they referred us to A & E Factory Service, after they cancelled 5 appointments, the technician finally showed up and again claimed it was cosmetic, it did not affect the freezer, therefore it was not covered. Now the crack is bigger and wider and we now have an ice build up from the crack running down to the bottom of the freezer.
Product or Service Mentioned: Lowes Refrigerator Warranty.
Reason of review: Warranty issue.
Monetary Loss: $1200.
Preferred solution: Let the company propose a solution.