I've had problems with my local Loews store in Eastlake Ca. I have attempted many time to talk to the store manager when i had issues but to no avail as he was never available. I've called the customer service number in the past. This is the only way to actually get a response from this store Manager. This time i wanted to speak to someone higher up then a store manager. I wanted to make sure that upper management was aware of issues concerning this store manager.
After a week of dealing with the customer service people I've given up. For me to give up it takes a lot. Every Time I called customer service I requested to speak to someone above and over the store manager. Each time I was was informed that someone above the store manager would contact me. My first return call came from the store manager. He informed me when customer service say they will have someone from the senior management team call me they mean the store manager. I attempted this again and insisted someone outside the store call me. The next call that came was from the assistant store manager. I was eventually informed that the customer service reps are not allowed to have anyone else other then store management contact the customer. How can you bring store manager issues up to their superiors if it is company policy that customers are not allowed to talk to anyone above the store manager position.
I did not give up easy but the last straw was when I did find out who was above the store managers. In this area it is the Marketing Manager Scott Kipp. I left several messages for him to call me. I even left a message with the Escondido store manager Fernando last week. He told me he would contact Scott himself and have him call me. Today I received a call from Fernando and he stated he was now acting Marketing Director and that I should tell him my problems. Can you believe the nerve of this company and Fernando, they are willing to say anything to prevent the customer from voicing his complaint with anyone above a store manager.
So adios to Loew's their are two Home Depots right down the street.
Product or Service Mentioned: Lowes Manager.