I bought a 1500 dollar Husquevarna lawn tractor at Loews.; First time I mowed, the tires went flat. I could not believe it.
I went back to the store and they said that because "you did not purchase the warranty so you will have to tow it in to the dealer" . "No we do not sell their tires" he added with a sick smile, "ya shoulda bought the warranty. I felt like I was dealing with a mafia hood. I called Husq, and they said there was a bad batch of tires and no recall but the local dealer should take care of it for me.
I went to the local dealer and they said Loews leaves them out in the Texas sun all year and they dry rot, Not a good idea to buy from someone like that, and on and on. Not their fault, etc. Dozens of calls to Loews and Husquevarna and I spent more time on hold than mowing. The only heroes in the story are Discount Tires which kept reinflating the tires (which I would bring them after jacking up the mower and removing them before mowing).
They cheerfully did it for free and were very polite. After four mow and deflate cycles, I finally bought new tires and realized I was dealing with outfits that are negligent, hostile and short term thinkers. They got their money all right. I will also tell this story to anyone with a pulse.
Loews idea of long term thinking is to basically wet the bed to warm up.
They have a hand to mouth culture but eventually will run out of "one time customers". I am very disappointed in them.
Monetary Loss: $1500.