This store should be called "Losers." I ordered a $500 special order closet door only to find it scratched w/ damaged hardware. They wanted my builder to fix it. When I put my foot down, they offered to re-order. After reassurances all week long, they called to say they couldn't do it. I had to threaten to go over the manager's head.
Most employees couldn't care less. I predict a big empty box of cold air sitting on the hill before long.
Builders tell me they often go to other smaller stores, just so they don't have to deal with the incompetence. Wake up Lowes, you're going down the tubes and you won't be missed at this rate.