State: Louisiana City: Baton Rouge Clear all filters (8 of 4784 reviews match)
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I need to know where my order is at
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2 comments
Anonymous
#1614640

It’s on its way!

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Review
#1425300 Review #1425300 is a subjective opinion of poster.
1.0
Details
I am a delivery driver and this is the worst service that i ever experienced from any company in my life.From in store employees etc..But i assume that their corperate office dosent know anything about their employee service. How do the store make any money when you...
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2 comments
Anonymous
#1437786

OP:No one is a mind reader.

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Review
#1194660 Review #1194660 is a subjective opinion of poster.
Reason of review
Poor customer service
1.0
Details
Lowes - Fridge ***
Lowes - Fridge ***
Lowes - Fridge ***
I have been through *** and have lowes to thank for it. I decided to purchase a refrigerator from lowes after min went out which turned out to be a huge mistake that has taken almost a month and is still not worked out. 1st i ordered online on thursday to have it...
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2 comments
Bobby2017
#1442251

Never go to lowes. They are terrible. One hand doesn’t know what the other is doing.

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Review
#1082773 Review #1082773 is a subjective opinion of poster.
Pros
  • Going to the store
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$450
Preferred solution
Let the company propose a solution

Lowes in Baton Rouge, Louisiana - Worst service in the World

1.0
Details
On 10/23/2016 after the great flood in Louisiana, my wife and I special ordered a Jacuzzi tub, drain kit, heater, tub and the surround. On 10-31-2016 we received an automated message that our items had arrived at the store. On 11-1-2016 I called the store to verify our items had arrived. After 20 minutes on the phone they came back and told us they had indeed arrived. On 11-6-2016 I told my plumber to be at my house by 10 am and I would have the items there. My wife and I proceeded to the Lowe's to pick up our items. The customer service girl left to go find them. One hour later she came back with the heater for the Jacuzzi tub and stated she could not find the other items. I politely asked her to find a manager and have him search with her as I received the automated call and called the following day and they verified they had arrived. She did so and again about an hour later came back and told me all there was is the heater. She stated the manager was on his way to speak with me. He finally came 45 minutes later !! He stated he helped her look but would go back and to give him 10 minutes as he may have an idea where the items are. 50 minutes later he comes and tells us they do not have them but he thinks maybe they are in one of the three trailers they received the Monday before and would call me that afternoon when they unloaded them. Well he never called. I waited till 11-8-2016 with no call. I called the corporate office to get some help. After an hour on the phone with a lady telling her what happened and being on hold most of it she came back to tell me she has verified all of my items except for the drain kit was in. Well guess what back to Lowe's we went that evening. OH guess what else?? They could not find any items for us but the heater they found the first time. 11-9-2016 my wife receives a call from the lowe's we bought the items at to tell her everything had arrived. She said are you positive it is everything and not just the heater? He stated let me check. He verified that it all was there. Back to lowe's again we went just to be told they have no idea who from there called but they didn't have all of our items. I called Lowe's corporate again on 11-9-2016 to find someone whom matters. I was told the "Marketing Mgr" would contact me by end of business 11-10-2016. Well here it is 11-10-2016 no it's not the end of business but it's almost 4pm and I am furious. They deserve this horrible review. I hope anyone in Louisiana that see's this takes all their Fema money and or Flood Insurance money and goes to Home Depot ! They deserve to lose Millions of dollars if this is how they wish to treat us.
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Review
#952686 Review #952686 is a subjective opinion of poster.
Cons
  • Clueless staff
  • Thoughtfulness
  • Uninformed
Reason of review
Order processing issue
Loss
$1200
Preferred solution
Not sure yet. Not sure if I want anything or would rather make sure the revenue from all flood victims in Louisiana goes to Home Depot.
Tags
  • Lying Clerks
  • Unprofessional Staff
  • Lying Management
  • Thoughtless
  • Clueless Support
  • Time Consuming
Today I need to go to lowes get some wallpaper but I don't know what to use to put the walls paper the work that work at that department she was so mean so we ask other people so they said I don't know about that department u have to ask some one so we did and they...
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1 comment
Anonymous
#1261693

They have horrible customer service and I will not buy anything else from them..... I am still waiting on my delivery that was supposed to be here 2hrs ago...never ever again...

The delivery guy not answering the phone... This is absolutely the worst experience ever...This is so ridiculous..

Review
#561267 Review #561267 is a subjective opinion of poster.
Reason of review
Poor customer service
I purchased a Troy Built Pressure washer at the end of April, 2013. It was the second Troy Built p/w as the first one leaked gasoline from the carburetor. I only used the new unit 2 times. About the middle of August I tried to use the machine again and gave myself a...
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4 comments
Anonymous
#718363

Question is, which Lowe's were you shopping @ ? Did you buy the extended coverage?

Was the item new, or rebuilt? Lot's of question's I know, but it could have been resolved.

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Review
#445249 Review #445249 is a subjective opinion of poster.
Loss
$300
Built several items out of treated lumber from Lowe's ; board fence for my daughter and a picket fence at my home. At least half the wood warped and twisted to some degree.. Even 4 by 4 s in concrete were curved. Hard to dig up to bring back. Did take down treated...
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1 comment
Anonymous
#493356

buy cedar or trex *** treated always warps over time

Review
#322882 Review #322882 is a subjective opinion of poster.

Lowes in Baton Rouge, Louisiana - I purchased a generator from your store in the Cortana Mall ,Baton Rogue LA .no delivery

I purchased a generator from the Cortana Mall in Baton Rogue LA store in June 2009. The store attemped to deliver when I was not at home. I called about delivery and was told "let me check my camera", that was in January of 2010. What is the problem?I have a copy of my check indicating the store cashed the check. There is a problem about the honesty of those working in this store. Please check as to what happened. If you cannot find the generator refund my money.Hopefully, this is nothing more that a mis-communication , not honesty.
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1 comment
Anonymous
#227130

LET ME SEE IF I CAN FIGURE THIS OUT.IN JUNE 09 YOU PURCHASE A GENERATOR FOR DELIVERY. YOU CONTACT THE STORE 7 MONTHS LATER TO SAY THE GENERATOR WAS NOT DELIVERED.

IS THIS ACTUALLY WHAT HAPPENED. IF SO ARE YOU KIDDING ME....

Review
#183937 Review #183937 is a subjective opinion of poster.
Loss
$699

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
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