Lowes Manager Reviews in Baton Rouge, Louisiana
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Lowes in Baton Rouge, Louisiana - Lowe's cutomer service is a joke
I purchased a Troy Built Pressure washer at the end of April, 2013. It was the second Troy Built p/w as the first one leaked gasoline from the carburetor. I only used the new unit 2 times. About the middle of August I tried to use the machine again and gave myself a backache from pulling the starter cord. It never started. So I packed the unit back into it original box and brought it back to Lowe's with original receipt in hand. Lowe's policy is NO RETURN after 30 days. They jacked me around from the customer service rep who advised that the store manager could authorize a return to the manager who then said it could be done but "Company Policy" was NO RETURN after 30 days. My compliant is that they back up the vendor over the customer. They sell products that are poorly made and then back the vendor. In other words that don't back up their products and are not worthy of anyone's business. I know they won't see me again.
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