Yesterday, I placed an online order for two packages of grommets totaling $2.34. I did so because Lowes online ordering and pickup is supposed to save me time.
I arrived at the store in Harrisburg, PA to pickup the order, and only one person (Dom) was working in customer service. She was helping another line with returns. After a good 10 - 15 minutes I asked her to alternate between the two lines. She ignored me, did not even acknowledge that I had spoken. I asked her again several times, and each time it was if I had not even spoken.
After I had been waiting at least 30 minutes, Donna showed up and punched in. She then proceeded to help a customer who TOLD HER that he had already been helped, despite my objections. It yet took another associate showing up after I had been waiting aver 40 minutes to get me these grommets! I took down the telephone number of the store manager as I left and called in, getting the service desk. They supposedly transferred me to Stephen, the manager, but I suspect it was not really him, Whoever I spoke with said that this was "unacceptable" and that he would talk to the two people I mentioned, but he did not want me coming back in to the store from the parking area from where I was calling when he did so. I am infuriated with the entire experience, and will most likely be taking my future business to Home depot.
Although this purchase was small, I am the owner of an old home with an acre of property, and I have done a *lot* of business with Lowes in the past.
Product or Service Mentioned: Lowes Customer Care.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
I didn't like: Customer service.