My wife and I shopped at a Lowe's about 20 minutes from our house. After we got home she noted we were charged for 1 item twice.
She called and the only way they know to resolve it is for us to drive back there with the receipt, wait while they check security footage, and if we prove we are right they will refund our money. Had a similar issue with a competitor and they simply looked the transaction up and gave us credit without any inconvenience to us.
Lowe's certainly isn't encouraging us to be a customer and we most likely won't go back. I spend my money with merchants that make it easy and appreciate my business.
Product or Service Mentioned: Lowes Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $10.
Preferred solution: Full refund.