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My Frigidaire refrigerator quit refrigerating. By the time I discovered this, I had lost all of the food in my freezer and refrigerator.

I called the Lowe's Service Advantage number given to me by the local store in which I purchased the appliance. Could hardly understand the person on the other end due to language barrrier.

Was told I would receive a phone call within 24 -48 hrs. I'm still waiting for that phone call 1 week later. Noone locally will come and repair it due to the parts under warranty.

I have since purchased a new refrigerator due to unknown timeframe of fixing the broken one. Calling the 800 number is worthless. They won't put you through to a supervisor, nor provide contact information for the regional or corporate office.

When I did originally call, I expressed concern to the foreign speaking gentleman, that I was on alert for deployment to the gulf coast in response to Hurricane Ike. I am a medical professional, and was awaiting the call to go.

I explained to him that I was not comfortable leaving my wife and two small children behind with no refrigerator. I was hoping to at least get someone to look at it as expeditious as possible.

I was again reassured that my concern was documented and forwarded to the regional office.

Still waiting for word back from the regional office.

I called approximately 56 hours after the original call to check on status. I was told that there is no local technicians to provide service, and that my file is still being worked on by the regional office.

As a business man and healthcare professional in the same town in which I purchased the appliance, I find this business practice absolutely pathetic. What a "*** poor" way to treat your customers!

I was forced to purchase out of pocket a new refrigerator, and replace the well over $200.00 worth of food that was lost at no fault of my own.

Company wrote 0 private or public responses to the review from Sep 15, 2008.
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Anonymous
San Luis Obispo, California, United States #995420

This is a letter of complaint regarding my manufacture warranty under my LG appliance. This product was purchased in July/2014 with an additional warranty coverage plan.

On May 28, 2015 I called Lowes service and advantage 1-888-775-6937 to open a claim regarding my dishwasher, schedule a company service call. My appliance is making a high pitched whistling sound during the entire cycle when operating. I was given a scheduled date of Friday 06/05/15 with a company A.J. appliance service between the hours of 1-5:00pm.

On 06/05/15 at 12:30pm I get a phone call from a representative with Lowes service stating that the AJ appliance was cancelling my service call scheduled last minute. I had already left work thinking that I would need to be in the home between the hours of 1-5:00pm waiting for service person to arrive. I was told by the Lowes rep that AJ appliance was over booked and couldn’t make my scheduled appointment. The Lowes representative then gave me a reschedule appointment for Monday 06/08/15 between the hours of 1-5:00pm with a company called A.E.

appliance. I took this appointment missing more time off work. The technician arrived at 2:30pm, he was an older gentleman. He states that he heard the whistling sound when he first arrived at my home; put wasn’t able to hear it after awhile.

I’m still hearing the noise as I’m standing right next to the tech. I turned off my TV, turned off house fans trying to help this elderly man hear this high pitch sound that’s clearly coming from my appliance. The man then tells me to call the service rep back and schedule a different appointment with another tech that he has hearing issues and can’t hear the sound the dishwasher is making. The tech gave me a receipt of his visit.

The next day I called once again Lowes service line, explained what the tech had said to reschedule with another company that would be able to hear this high pitch sound this appliance is making. I’m given an appointment with A.J. appliance on Friday 06/12/15 1-5:00pm, the company was a no show!

I called the service number06/12/15 again asked to speak with a supervisor her name was Pam, I explained what was happening the cancelations last minute, no shows, sending a Tech to my home that is elderly and has a known hearing problem. The concern/complaint is written in my file as to why I’m requesting service a LOUD pitch whistling noise!

The issue I have here is that this product is still under manufacture warranty and is covered, which was paid for by ME the costumer.

This issue needs to be settled I am sending my complaint to LG services and to Lowes services. I have copies of all emails from Lowes confirming all scheduled or rescheduled appointments.

Anonymous
Dickinson, Texas, United States #850224

We are having the same problem with our extended warranty on our new Whirpool washing machine. They came out and said we needed new parts.

Now we cannot get them to come out to install the parts that have been here via UPS.

Anonymous
Joshua, Texas, United States #835905

Friendly people with NO knowledge of their vendor as to whom can or cannot work on appliances! Would rate them at a minus 100 for service!

I will NOT buy another major appliance that requires Me to use the Advantage Protection Plan from Lowes! I have all the respect for the Lowes store Manager (JT) in Cleburne, Texas!!

Anonymous
Raleigh, North Carolina, United States #693173

Disclaimer, I painted in my younger years but haven't painted in years. You guys either got a horribly bad batch of paint or you must have been expecting the paint to be pro style without having to pay for a pro actually doing it.

I read these reviews after buying a gallon of flat white for a weekend project. It made me so paranoid I decided to test one support board nobody would see. I painted the whole board (2"x4"x6') then walked away and 20 minutes later it was dry. I was surprised so naturally I put another coat on (because that's how you paint).

No complaints so far but I'll send an update after a night of drying.

There is no paint that exists that you can just put one coat on and walk away and it'll be perfect for 5 or 20 years. Also it seems that most complaints are for semigloss and gloss....so to be fair I have only used flat.

Anonymous
#537270

All appliances have a year warranty and they ask if you want the additional year. What I have found is that if it cant be repaired take it back to the store and ask to speak to the store manager only - if not in ask for the district manager - if no answer call the corporate number.

Most returns will give you another until they get someone in the store to fix yours or in most cases give you one of equal value. And for goodness sakes take responsibility for your own purchases and SAVE YOUR RECIEPT!

Anonymous
#506617

I CALLED IN TO GET MY CABRIO WASHER REPAIRED WHILE COVERED UNDER ITS EXTENDED WARRANTY. I WAS REFERRED TO A SUB CONTRACTOR.THEY DIAGNOSED MY WASHER OVER THE PHONEWHICH I ASKED THEM HOW THEY COULD DO THAT.THEY REPLIED WE FIX SO MANY OF THESE ALL YOU HAVE TO DO IS TELL US WHAT ITS DOING.WE DONT HAVE TO LOOK AT IT.I WAS TOLD THREE DAYS BUT TEN DAYS LATER THEY SHOW UP.THEY HAD THE WRONG PARTS OF COURSE SO BACK THEY GO TO THE SHOP.WHEN I CALLED THEM THEY SAID THE PARTS ARE ORDERED BUT COULD NOT TELL ME WHEN THEY COULD RETURN TO FIX IT. WE ARE VERY UNHAPPY AND WILL NEVER BUY APPLIANCES AT LOWES OR AN EXTENDED WARRANTY.WE STILL ARE WITHOUT A WASHER AND HAVE EIGHT ADULTS FIVE KIDS AND SIX DOGS LIVING WITH BECAUSE OF POWER OUTAGES AND BAD STORMS IN OUR AREA.PLEASE DONT BUY LOWES.

Anonymous
#35690

My husband and I purchased a washer from Lowe. Before too long, it began to bray and bellow, so we called the service department and were referred to a local repair shop that Lowes subcontracts. The first time their rep came out, he needed to go get parts. He dropped in the next week, and needed more parts. The week after, he decided that he didn't know what was wrong with it, so he left again. The next time he came back, much later, was a demand performance, and since a month of study hadn't diagnosed the problem, he wanted to take it with him, and fix it in the shop. About a month later, the guy shows up with the washer and swears it's fixed, however, his back is injured, his dog is birthing puppies, his wife is due home any moment, etc, and he can't get the machine back in the house.

The friendly local village *** (me) told him to go on--I'd get someone to move it in. I did get some local kids to install the washer, and I turned it on. It didn't bray or bellow anymore, it gave one thin, agonized screech and died forever.

So I called the shop, and was curtly told that whoever carried the machine inside must have "done sumpun to it".

I'd paid over $150.00 in parts, and was guaranteed a serious chewing by my husband, so I called the dude some creatively nasty names, questioned his parentage, and gave him my august opinion of his little hole-in-the-wall repair shop.

Then I called Lowes. After about twenty minutes of being shifted from here to there, I was informed that they could give me deep sympathy and the name of another repair shop...

So I gave them, the repair shop, and the Better Business Bureau my written opinion of the entire farce, threw the old washer out, bought a good one from Sears, and went my merry way. May I add that my merry way doesn't stray to Lowes--I haven't darkened their door in two years.

*** once is okay, most times, but *** twice leads to extinction.

Anonymous
#34894

Retailer4life,

Thanks for the comments. I did try local repair services.

All the same answer. We don't work on appliances under warranty coverage. Frigidaire's answering service gave me the same answers as well. Noone to service your area.

Apparently I live in a vaccum of space that noone can find or wants to come to. LOL I did speak with the manager, and once providing proof of purchase, he may be able to help me out. I've also corresponded with the Lowe's Customer Care Center.

They too have been courteous and helpful. Thanks again for your thoughts.

Anonymous
#34875

Usually what we do in our Lowe's is give the customer one of our local authorized repair providers. We usually avoid the 800 service advantage number because as stated here, you are routed to a national call center who then routes it to a servicer.

Every Lowes I know, unless you are in a very unusual area, has at least 1 local servicer. When we give our customers one of these numbers, in many cases they get service later that same day. We do try to avoid the 800 number whenever possible. Also, irregardless as to where the refrigerator was purchased, also having been on that end as well, any Frigidaire repair facility is authorized to do those repairs for you, again provided that the unit is still under manufacturer's warranty.

I am sure there would would have to be someone locally to help you. Also, in closing, I would make sure the Lowes store manager (not the appliance sales associate) is made aware of this.

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