My Frigidaire refrigerator quit refrigerating. By the time I discovered this, I had lost all of the food in my freezer and refrigerator.
I called the Lowe's Service Advantage number given to me by the local store in which I purchased the appliance. Could hardly understand the person on the other end due to language barrrier.
Was told I would receive a phone call within 24 -48 hrs. I'm still waiting for that phone call 1 week later. Noone locally will come and repair it due to the parts under warranty.
I have since purchased a new refrigerator due to unknown timeframe of fixing the broken one. Calling the 800 number is worthless. They won't put you through to a supervisor, nor provide contact information for the regional or corporate office.
When I did originally call, I expressed concern to the foreign speaking gentleman, that I was on alert for deployment to the gulf coast in response to Hurricane Ike. I am a medical professional, and was awaiting the call to go.
I explained to him that I was not comfortable leaving my wife and two small children behind with no refrigerator. I was hoping to at least get someone to look at it as expeditious as possible.
I was again reassured that my concern was documented and forwarded to the regional office.
Still waiting for word back from the regional office.
I called approximately 56 hours after the original call to check on status. I was told that there is no local technicians to provide service, and that my file is still being worked on by the regional office.
As a business man and healthcare professional in the same town in which I purchased the appliance, I find this business practice absolutely pathetic. What a "*** poor" way to treat your customers!
I was forced to purchase out of pocket a new refrigerator, and replace the well over $200.00 worth of food that was lost at no fault of my own.