Dont use Lowes or Chris George of Alabama Dream Homes! This is the slowest, lowest quality, and most stressful install company we have ever used.
The contracts with Lowe's to install siding and a deck were signed on March 2, 2017. We were told that the siding would be completed in two weeks and the deck project would be completed in a similar timeframe. We have had to deal with multiple problems and difficulties with quality and timing of work, and the conduct of Lowe's or Alabama Dream Homes. The problems include: The subcontractor Alabama Dream Homes selected by Lowe's attempted to perform various portions of the work in a manner that did not comply with applicable city building codes, and we and/or the City of Opelika, AL were required to insist that building codes be followed.
Alabama Dream Homes also did not obtain building permits as required by the City of Opelika, until forced to do so at our insistence; various shortcuts and/or improper materials were used on the project, requiring us to have to insist that the substandard work be remedied, and in some cases, the substandard work is still not remedied. Many of the main screws attaching the deck to the house were not even touching the house, since they tried to cover damaged wood. And this deck is about ten feet off the ground! I have video of Chris George playing with one of our security cameras, probably to disable them so we could not see the bad work he does.
Boxes, empty food bags, drinks and other trash has been repeatedly left in our yard.
Ladders, trailers and other construction materials or equipment left in the yard for weeks; and most notably, Lowe's and/or Alabama Dream Homes have continued to delay and the project still has not been completed, as of July 13th, 2017. We have complained to corporate Lowes for weeks, but they are not able to help much and Lowes has shown no willingness to provide any type of refund or compensation.
Product or Service Mentioned: Lowes Deck Installation.
Reason of review: Bad quality.
Preferred solution: Full refund.
I didn't like: Slowness, Low quality, Poor treatment of customer, Lack of response from corporate lowes, Illegal services and stress.