Purchased Maytag washer and dryer from Lowe’s August 2015. Washer stopped working.
Called Lowe’s they setup an appointment for Friday of that week. We call service company to narrow down time. They don’t come to our area on Friday only Tuesday and some Thursdays. We have taken off work two afternoons and still have no working washing machine.
Service company is difficult to work with. Technician won’t return calls. When you do get through they tell you parts are not in but Lowe’s tells you they are. Magically the tech can install parts the next day.
We called the company who supplies parts they told us the service company has parts. Technician installed parts, told us that the parts would not to fix the issue and the washer needs to be replaced. Lowe’s says the technician said the washer can be repaired. Everything inside the washer has been replaced except transmission and tub.
Technician has requested tub no transmission. Almost a month without washing machine and we are still scheduling time off work. How much time Lowe’s allow employees to take off to deal with repeated technician visits for something the tech can’t fix? According to the technician $900+ in parts have already been installed.
We didnt pay $900 for the washer. Makes no sense why they are putting so much into this machine. Lowe’s doesn’t understand customer service. They do NOT take care of their customers.
Forcing someone to take off work multiple days is ridiculous. We will tell everyone we know not to purchase appliances from Lowe’s.
Product or Service Mentioned: Washing Machine Repair.
Reason of review: Poor customer service.
Monetary Loss: $1000.
Preferred solution: Replace washer.
I didn't like: Customer service.