Lowe's refuses to do simple water hose hook up for new refrigerator - basically does not complete refrigerator installation by leaving the waterline unattached, will not use the copper line currently available and do a simple shut off valve attachment - requires a plumber to complete the install. Wastes time of customer, does not complete the purchase installation, refuses to honor commitment of full installation.
Not an example of customer service to emulate. Might want to consider not outsourcing the final contact with the customer to a third party - creates poor communication or no feedback, requires second, third calls to the customer service dept at Lowe's and then the call center then puts you on hold to direct you to the store.
Review about: Lowes Installation.