I ordered hardwood pellets for my stove. I paid for them on a Friday.
No problem 37 tons in stock. Monday the delivery shows up with the cheaper softwood pellets. I told the driver that I ordered hardwood pellets. He called the store then told me that they sold out of the hardwood pellets.
I told him take them back. I called corporate and was told the store manager would get back to me. I got a call saying there was a mistake. The hardwood pellets were in the warehouse.
I gave them a hour to get the right pellets to me. They did. I let them know I wasn't happy about this. All I get is "it was a mistake and they corrected it.
I'm sure if the pellets were delivered to someone who didn't check, they would have received a cheaper product and possibly not known the difference. I can see the wrong pellets being loaded. But to be told that they were all sold out after I discovered it, doesn't fly.
Especially when they did have what I ordered at the store.
Product or Service Mentioned: Lowes Manager.