I purchased a Sam sung refrigerator on 5/30/10 (Memorial sale).(Sherman,TX) I paid $1,999.20 on sale. I was told it was in stock. My husband scheduled to pickup the refrigerator and was there on 6/2/10. He was told they only had one left in stock and they were holding it for someone and tried to talk him into waiting. They sold it to us due to stock available and if they didn't have one we would have purchased one on sale at Best Buy.
They offered to refund our money.. However, none of the other stores had theirs on sale. They didn't care and management tried to sale another brand. I purchased the Sam sung for a reason. They told my husband they would let him have the floor model and discounted it due to dents on one side and one on the top of door. The manager told my husband he could only discount $300.00 because of their cost in the refrig. Why would Lowe's accept damaged merchandise from it's vendors. I did "NOT" want the refrig with dents, however, we didn't have a refrig and my husband wasn't going to get the one in stock. I found additional dents on the bottom front door when he brought it home.
I spent a large sum to remodel my kitchen. I didn't purchase a damaged product and didn't want it in my kitchen. I didn't purchase it for a cabin it's for my home. Then when my husband brought it home and I found additional dents in the front door. I'm sick!! Lowe's is acting in "Bad Faith business practice". No integrity... They lied to me and my husband and I have spent thousands of dollars in Lowe's. I have remodeled my home, rental property and this is how they treat me. I don't want a damaged refrigerator,(at any price) I want a new one. I don't want it at a discount...Buyer BEWARE! They will tell you anything to get your purchase and after the sale your on your owe.
Monetary Loss: $1.