Update by user Mar 02, 2012
After being routed to the district installer I was told no discount could be offered. I took my complaint to Lowe\'s customer care who referred to the store manager.
The store manager did provide a discount of about 20%. This is better than nothing.
Before purchasing anything else from Lowe\'s that is to be installed, I would suggest finding out who the installer will be and checking references on the installer. Otherwise the purchaser is at the mercy as to whether the work will be done properly or not.
Original review posted by user Jan 26, 2012
Under no circumstance consider Lowe's for carpet. You are at the mercy of their installer, and regardless of the warranty of the carpet, it becomes invalid if not installed properly.
We had 15 year warranty carpet installed by Lowe's in our home, which we have rented out for the past 2 years. When we inspected our home after the renters moved out, we found the carpet is wavy and has inch high wrinkles. We had a carpet person inspect it and were told that the Lowe's installer had not properly installed it. This resulted in the current carpet condition and nullified the manufacturer warranty because the problem is not with the carpet but with the installation.
We have had it stretched, but this did no good.
We are now trying to sell our home, but the realtor has advised the carpet will have to be replaced in order to sell it. I have spoken with Lowe's representatives about this, simply asking for a discount on replacing the carpet but was told Lowe's will not offer any discount if it is past the installation warranty (of one year), even if the carpet damage resulted from improper installation by a Lowe's installer.
Product or Service Mentioned: Lowes Installation.