Started going to Lowe's because of the lack of support received from Home
Depot after the fact. Bought a Husqvarna riding mower on 4/23 from Lowe's.
I had the mower delivered and it was as if they pulled it off from the
display and loaded it on the truck. It was lacking parts, the security lock was
still on the trailer hitch, it was dirty, and rather than sending a manual along
they sent a manual for the bagging system, also, no receipt was presented.
TWO weeks later called again and was on the phone 20 minutes. I had to
cut the lock off, and finally received missing parts and manual (no receipt)
a week later. Now I can't keep air in the front tires. Called Lowe's and was
told to get in touch with Husqvarna. Now that's real customer support.
Look's like ACE hardware has a new customer. They're close and have
always been supportive. The few bucks saved going to the big box stores
aren't worth it as far as I'm concerned. Excuse me, I have a couple tires
Monetary Loss: $1600.