I bought $5,947 worth of LG Appliances on December 14, 2013 for a home remodel project (Refrigerator, Range, Microwave, and Dishwasher). Lowe's was advertising a rebate eligible for these purchases running from Dec. 11 through Dec. 17. As part of the purchase, I received an "Online Rebate Information" form with the list of eligible appliances (all four of them), and instructions for submittal. I processed my rebate online as instructed that same day (Dec. 14), and the system accepted my submission.
Today (Jan. 22, 2014), five weeks later, I received a notice from Lowe's saying my rebate submission was denied because "Your sale receipt did not indicate the purchase of a qualifying item". I was instructed that after five weeks of processing, I had only one week to submit my appeal before "final processing".
This is clearly a scam. I totally understand that most people do not ever get around to submitting these rebate forms, allowing Lowe's to avoid spending the money. This is a big one ... with about $600 in total rebates, so it's not surprising to me that (a) it takes five weeks to try to turn me away, and (b) they only give one week to provide an appeal.
I'm immediately turning around hard-copy documents to once again attempt to collect my rebate.
If that gets turned down ... my next step will be to hit social media with this, and maybe throw in a letter to the CEO of Lowe's.
Don't run a rebate if you don't want to pay it, and don't *** off your best customers by pretending like their rebate-eligible purchases ... aren't eligible for the advertised rebates.
I don't often complain ... but this one REALLY pissed me off.
Monetary Loss: $600.