150 NJ-17, East Rutherford, NJ 07073, USA
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6 comments

We went to Lowe's East Rutherford, NJ on 11/18/2016 to buy 3 appliances worth over $4000 and they did not honor to match their price with their competitors price for one of the item we wanted to buy (printed papers for the lower price offer) and the appliance department manager, I believe the name was Kevin, gave us every excuse not to match that price but he agreed to match other two appliances prices surprisingly. For the item that he didn't want to price match, first he said he can not match because they are not MAJOR competitor (the price given was a local appliance store and they also sell online), and then he said their price on the website is not discounted right away (because the discount was like see the price on the checkout type on their website), and after all his excuses proven wrong his final excuse was that as a store department manager he has power to deny any price and he used his privilege not to honor their price match guarantee. The reason he kept giving me was that price difference is too much according to him (difference was $350 for that item) They have offered us again to price match with the other two appliances (because their prices were not much different $150 for two items) we have refused and left Lowe's East Rutherford, NJ without any purchase because of their dishonest and unprofessional practice.

Our next stop was the Home Depot of Lodi. After we showed the same offers and printed papers to their store manager, they have matched all the prices right away any question asked. Their store manager was so professional and she processed our purchase quickly and explained everything in detail. We ended up adding also 3 years protection plan from them for all three appliances. Our total bill was $4200 and we saved approx $500.

So if you are planning to buy appliances or any home improvement items and need price match just go to Home Depot, don't even bother with Lowe's.

This reviewer shared experience about not as described and wants this business to offer any options to resolve the issue. The author is overall dissatisfied with Lowes. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about Lowes.

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Anonymous
Cedar Grove, New Jersey, United States #1270407

I don't understand why some losers putting their idiotic comments here. Scam the store out of business?

Seriously? The real scammers are them since they do not stand behind their promotion.

Anonymous
Cedar Grove, New Jersey, United States #1270398

Yes, they are dishonest because they are trying to get rid of you by using BS reasons at first and once you question their BS reasons , they start taking different steps which is still questionable. It clearly states in their policy however when it comes to applying it they are becoming incompetent.

So i didn't get how did you get to the conclusion that i was scamming them? By just asking something that they are offering ?

Like you mentioned if i was a dishonest scammer like some people there are tons of way to do that, however I was ready to pay $4000 instead of $4700 that was the whole deal.

The reason that i did not wanted to get it from Lowe's was because i also had a discount coupon from Lowe's then i learned that they would not apply any other coupons if they are price matching.

Also i wanted to have protection plan from Home Depot or Lowe's instead of the local store which seemed more reliable to me.

As i mentioned Home Depot has price matched because everything was legit in this case otherwise they would not agree as well.

Anonymous
#1252937

They are dishonest... because they said no up front?

They never lied to you. They are unprofessional because they couldn't afford it on that product but offered a total of $300 off of the two other appliances that they have more margin on in order to compensate for your inconvenience?

Failed scam=your fault. If you were smart you would've just took the deal kicked them all during install blamed the install guy and got wayyy more back.

Anonymous
Houston, Texas, United States #1244721

Just go where the best price is for the product you want to buy.

It is that simple.

Anonymous
#1243130

I have to wonder why you didn't just go to the local store that had the lower price in the first place. You usually get better service at the local shops.

Is the reason you went to Lowes was that the local shop wouldn't honor the price (misprint in the ad) or didn't have any more available at that price? Seems like you are leaving part of the story out in your complaint.

offconsumerpissed
Muncie, Indiana, United States #1243072

I wish these companies would just do away with the "price match" BS. It leads to customers like the one above coming in and trying to scam the store out of business.

You found the product for a lower price somewhere else? Cool story. Go buy it somewhere else. At the end of the day, things like "price match" doesn't impact normal people.

We go out looking for a product.

If the price is too much, we go buy it elsewhere. No reason to look like a pathetic *** begging for a handout.

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