Today I was appalled to find that Lowe's will not accept my federally issued military ID (with picture, address and SS#!) as a valid form of ID.
We live 1/2 block from the store and shop there several times a week. Between personal and business needs, we spend at least $20k a year at this store!
I was returning a ceiling fan bracket (same box, wrong model, exchanging really) and a light bulb for which I had a receipt, and a couple of switch plate covers ($8). A couple days ago I noticed that I had misplaced my driver's license (it's probably stuffed in a drawer or pocket). My husband has just been diagnosed with stage 4 cancer and getting a replacement just has not been a priority this last week. I gave the cashier my military ID, at first she accepted it but it uses my SS# as the ID number. I gave her my DL#, something I memorized decades ago. She then refused to accept my ID. I asked if photocopy of my license would do and she said yes.
I went home and printed the COPY of my license that had just been used to purchase real estate in a another state, got my birth certificate, the paperwork to my disabled parking placard, a DMV receipt for my license with the license number and went back...mad.
The same cashier did not look at any of the documents, except the PHOTOCOPY of my DL...which had the NUMBER blacked out. Instead of verifying the DL# on the other documents, she asked me to give it to her VERBALLY (which I had done the first time) and processed the return.
I had come to replace the ceiling fan mount, get a light fixture and order sod for the back yard. I then told the manager I would be going to Home Depot for those things after he refused to consider how ludicrous the entire experience had been...or even apologize..and sided with the clerk.
I went to Home Depot, where they not only accepted my military ID to verify my PLATINUM credit card, but also gave me a military discount!
PS...I had a US Navy ball cap on my head at the time too! My husband risked his life for 30 years to protect unreasonable people like those who run Lowe's. The manager there makes exponentially more money than my husband ever made, with no risk to his life and without being deployed 2/3 or more of every year. My husband suffered 2 amputations and other physical injury due to his service, and Lowe's won't even accept my military ID to return a couple of items! The would, however, accept a PHOTOCOPY of my DL with the NUMBER obscured! Really?
Beware military vets...your federal ID...which is supposed to be good in all 50 states, is not good at Lowe's. They want your state issued DL in stead, good only in ONE state.
Lowe's: You should be ashamed of yourselves! You lost a good customer.