9.3K views
96 comments

I bought an item at one Lowe's store and tried to return it the next day at a different Lowe's store. The item ( a makeup mirror )was in perfect condition in it's original wrapping and carton accompanied by my credit card receipt. Store # 2 refused the return because that particular store did not stock that item.

Lowe's stated return policy as seen on their website specifically states "return to any Lowe's store".

That is not true. Their policy statement needs to be modified to read " if it is convenient for Lowe's".

Then it would be true. My convenience be damned.

Review about: Lowes Website.

Had an Experience with Lowes?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
Altoona, Pennsylvania, United States #1195587

you sound like a bawl *** whining about everything and why would you return something to a different Lowe's store than it was first purchased?

Anonymous
#989177

First of all you cannot control a specific persons actions or judge it off of a few people for a company that is all over the country with thousands of employees u can counteract with a rude employee at any store you walk into the sun will rise again tomorrow don't worry and customers need to not work themselves up so much about materialistic items that can easily be replaced if you didn't like a persons attitude take their name and report that person to their manager it's simple and they will be talked to and maybe they will change If not they will face the circumstances but it's such a general statement to say that associates have attitudes and are rude because the actual good employees Never get acknowledged for their hard work and they start not to care if the managers don't care then the employees will follow their lead bad managers cause for bad employees and no recognition cause for resentful employees which hurts customer service if you have a happy environment with helping people and they hire people and train them well then things would go a lot smoother customers and employees would in turn be a lot happier

Anonymous
#989164

Actually it depends on ur bank how long it takes to credit back if it was a debit card we can give u cash back no problem but we can't tell u the exact days it takes for u to get credited back so relax yourself

Anonymous
Sparks, Nevada, United States #955265

lowes hoes

Anonymous
#864672

If it's not in their system they can't just add it in. If it's non stock to that store how do you expect it to be done? It's easier to go back to the store you bought it from

Anonymous
to Anonymous Ocala, Florida, United States #962044

There is ZERO customer service at Lowes.I hate to tell you but Lowe's is NOT independently owned or operated.

They are a corporation ! They CAN send the item to the store that does stock the item IF they cared about their customers. Then this discussion would NOT be happening. But they do NOT care at all about their customers.

They hire some of the laziest, rudest people on the planet.

I honestly have NO idea with there lack of concern for customer satisfaction how their doors are still open.Oh and BTW thus topic was a very MINOR experience to the one I have had with Lowe's

Anonymous
to Anonymous Gilbert, Arizona, United States #964523

I called to get info so I would not waste a drive.I was hung up on 5 times.

Finally I get a person, instead of their rotten voice ***, and she says, I'm busy with a customer...........what am I a piece of ***............it cost them a pretty large sale............will never deal with them again.Oh, the clerk was Laura, at the 2929 W Thunderbird, phx, az, store.......If I had EVER done that to a client I would have been fired before I could take another breath........So I totally agree with Anonymous, from Ocala, Fla

Anonymous
to Just not worth their time #964899

Why do you feel you are more important than the customer than she was helping?How would you feel if you were in the store being helped and another customer stepped between you and the salesperson that was help you and the salesperson started helping that person?

Do you think your phone call was any different?

She did the right thing wanting to finish with the customer she was working with before answering your questions.Your attitude is extremely rude.

Anonymous
to Anonymous #978228

You sound like a Home Depot employee, your customer service skills (you don't have any) need to be addressed, preferably when they fire your ***!

Anonymous
to Anonymous #1096079

To the dippy one chastising with no commen sense.Anyone trained properly knows one transaction at a time.

If she was dealing with a customer she shouldnt have answered the phone to help another. And using the butting in line analogy totally made u look ***. Hence how was the caller to know she was servicing someone else. The employee answering the phone put the caller in front of the customer.

Id rather that phone ring like crazy as a customer. Because i know then your busy.

Then have some rude *** hang up on me repeatedly.

You May Also Like

Lowes - LG REFRIGERATOR Lowes "To whom it may concern: LG Refrigerator Problem I purchased an LG Model #LSC27925ST, on 8/23/14, side by side Stainless Steel refrigerator through a Lowe's Store in Cape Coral, Florida...." Read more Lowes - Masterforge grill Lowes "Couple of days ago I was grilling dinner and had finished the steaks, turned the grill off and went into the kitchen area to eat sat down at the table..." Read more Why hire lowes installation? Lowes "2015 I were hired Lowe's Home Improvement installed siding, windows and gutter; It cost me $40,000. Last year I have observed that my ceiling was stain I have no clue..." Read more Lowes - Lack of product knowledge and poor communication Lowes "Lowe's bathroom remodel leads to company wide problems. The good news is the low cost easy fix. My name is Jon Holtz-Revels, and currently awaiting the last thing our Lowe's..." Read more Matrix home health agency shorts paychecks routinely Matrix Home Health "I am a RN with over 40 years experience and 25 in upper management including 12 years as founder and entrepreneurship. I was recruited by a fellow nurse, I worked..." Read more Color By Pascale - Order Never Recieved Color By Pascale "Hello my name is Renee Anderson-Cook, and I placed an order on June 2nd 2017 for three different lip color shades to be delivered to me. I paid $17.97 for..." Read more Fine Trade's Charged $89-$200+ Shipping for $11 Product! Fine Trade "Fine Trade on Amazon's site charged me $89 shipping on a product that clearly stated Free Shipping! Taking advantage of Amazon's One-Click program, Fine Trade has set up many of..." Read more Vacation Travel Club - Freedom Getaways Vacation Travel Club "We just went to a 90 minute presentation last evening. It all sounded great, amazing, unbelievable. We did not sign up, although we were very enticed. It is $6895 for..." Read more