Buffalo, New York
9.1K views 96 comments

I bought an item at one Lowe's store and tried to return it the next day at a different Lowe's store. The item ( a makeup mirror )was in perfect condition in it's original wrapping and carton accompanied by my credit card receipt. Store # 2 refused the return because that particular store did not stock that item.

Lowe's stated return policy as seen on their website specifically states "return to any Lowe's store".

That is not true. Their policy statement needs to be modified to read " if it is convenient for Lowe's".

Then it would be true. My convenience be damned.

Review #113158 is a subjective opinion of a user.

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Reason of Review / Monetary Loss Not specified / Not specified
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Anonymous
Altoona, Pennsylvania, United States #1195587

you sound like a bawl *** whining about everything and why would you return something to a different Lowe's store than it was first purchased?

Anonymous
#989177

First of all you cannot control a specific persons actions or judge it off of a few people for a company that is all over the country with thousands of employees u can counteract with a rude employee at any store you walk into the sun will rise again tomorrow don't worry and customers need to not work themselves up so much about materialistic items that can easily be replaced if you didn't like a persons attitude take their name and report that person to their manager it's simple and they will be talked to and maybe they will change If not they will face the circumstances but it's such a general statement to say that associates have attitudes and are rude because the actual good employees Never get acknowledged for their hard work and they start not to care if the managers don't care then the employees will follow their lead bad managers cause for bad employees and no recognition cause for resentful employees which hurts customer service if you have a happy environment with helping people and they hire people and train them well then things would go a lot smoother customers and employees would in turn be a lot happier

Anonymous
#989164

Actually it depends on ur bank how long it takes to credit back if it was a debit card we can give u cash back no problem but we can't tell u the exact days it takes for u to get credited back so relax yourself

Anonymous
Sparks, Nevada, United States #955265

lowes hoes

Anonymous
#864672

If it's not in their system they can't just add it in. If it's non stock to that store how do you expect it to be done? It's easier to go back to the store you bought it from

Anonymous
to Anonymous Ocala, Florida, United States #962044

There is ZERO customer service at Lowes.I hate to tell you but Lowe's is NOT independently owned or operated.

They are a corporation ! They CAN send the item to the store that does stock the item IF they cared about their customers. Then this discussion would NOT be happening. But they do NOT care at all about their customers.

They hire some of the laziest, rudest people on the planet.

I honestly have NO idea with there lack of concern for customer satisfaction how their doors are still open.Oh and BTW thus topic was a very MINOR experience to the one I have had with Lowe's

Just not worth their time
to Anonymous Gilbert, Arizona, United States #964523

I called to get info so I would not waste a drive.I was hung up on 5 times.

Finally I get a person, instead of their rotten voice ***, and she says, I'm busy with a customer...........what am I a piece of ***............it cost them a pretty large sale............will never deal with them again.Oh, the clerk was Laura, at the 2929 W Thunderbird, phx, az, store.......If I had EVER done that to a client I would have been fired before I could take another breath........So I totally agree with Anonymous, from Ocala, Fla

Anonymous
to Just not worth their time #964899

Why do you feel you are more important than the customer than she was helping?How would you feel if you were in the store being helped and another customer stepped between you and the salesperson that was help you and the salesperson started helping that person?

Do you think your phone call was any different?

She did the right thing wanting to finish with the customer she was working with before answering your questions.Your attitude is extremely rude.

Anonymous
to Anonymous #978228

You sound like a Home Depot employee, your customer service skills (you don't have any) need to be addressed, preferably when they fire your ***!

Anonymous
to Anonymous #1096079

To the dippy one chastising with no commen sense.Anyone trained properly knows one transaction at a time.

If she was dealing with a customer she shouldnt have answered the phone to help another. And using the butting in line analogy totally made u look ***. Hence how was the caller to know she was servicing someone else. The employee answering the phone put the caller in front of the customer.

Id rather that phone ring like crazy as a customer. Because i know then your busy.

Then have some rude *** hang up on me repeatedly.

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