I purchased a Maytag Bravos washer & dryer from Lowe's in Ellijay, GA. Bought the extended warranty.
Had to keep the pair in storage for a couple of years after moving to place that wasn't large enough. Recently took out of storage & started using. Extended warranty is still in effect. Clothing wasn't getting clean.
Watched through clear lid to find that clothing wasn't even getting fully wet through entire wash cycle and not moving from the top. Lowe's sent repairman and then a Maytag factory rep. Both watched a load through cycle. Both said they agree does not wash properly, does not add enough water and is rough on more delicate clothing.
Both said they wouldn't have it and both said I need to get another washer with tall agitator & deep water option. But both also said they would not tell Lowe's this - they would have to report that the "machine is working as it is DESIGNED TO WORK". I pulled up my model's manual online. It even states in the Troubleshooting section: If you experience - Not cleaning or removing stains Possible causes - Wash load not completely covered in water Solution - Washer senses load size and adds correct amount of water.
This is normal and necessary for clothes to move. Do not add more water as this lifts garments off washplate, resulting in less effective cleaning. Hmmmm- To clean clothes & remove stains, it is necessary that the clothes be covered in water; but in this model it is normal that all the clothes are not covered through the entire cycle and they don't want you to add more water. THIS IS INSANE!
Lowes will not do anything unless a repair person tells them the washer is unrepairable.
I even tried to get them to send out a manager from the local store. "They don't do that."
Product or Service Mentioned: Maytag Washer And Dryer Combination.
Reason of review: Return, Exchange or Cancellation Policy.
Preferred solution: Trade this washer for a cheaper brand that has tall agitator & deep water option.
Lowes Cons: Refuse to make good on product.