I had a Pella door with sidelights installed by the Riverdale, NJ Lowe's store this summer. After the installer put it in, there were numerous defects in the door, including finish applied unevenly, a brush hair in the finish, hinge pin dented, door was misaligned.
The subcontractor who put it in was totally incompetent. He installed the lock upside down, didn't realize that the lockset had a second handle, so you could only open the door by pulling up on the handle, storm door was misaligned. He also chipped the door jamb, when he chiseled out a hole for the deadbolt then re-glued it on, and left it that way. I'm also still waiting for the door sweep to be delivered and installed on the storm door.
Lowe's finally re-ordered the center door only and sent someone who knows something to reinstall it. $4800.00 later, and the door still leaks cold air out of one corner.I agreed to live with a chip in the jamb if they refunded me some money. Lowes functions, in my opinion, like a poorly run junior high school. As soon as there is a problem, they don;t want to know you.They yes you to death, then never follow up with anything they are supposed to do unless you nag the *** out of them.
They save money by hiring the worst of the worst bottom feeders to do their installs-At least this was my experience. I will never do business with them again with an installation, only small purchases (tools, etc)