For the second time in two years, Lowe's 'accidentally' charged me twice for an Internet order. I can understand making errors, but usually people are apologetic when they make them.
Lowe's isn't. In both cases, they had to 'research' my claim, although it was apparent that a charge had been duplicated. Once 'researched,' no one would take responsibility for the problem, instead saying that 'this happens with the Internet sometimes.' When I suggested that it certainly didn't have to, the assistant manager at the Florence, AL store said that they just 'processed orders sent to them, and it wasn't their fault.' When I asked when my money would be credited, she didn't know. Surprise, surprise--corporate says that all that is done at the local level....
I finally contacted my bank and filed a claim, since I had no confidence that I'd ever get my money back otherwise.
I'd suggest that Lowe's hire a programmer to create a 'flag' for duplicate entries, and that they train their associates better.
No one is ever responsible for anything or able to answer questions at this chain (I've shopped in Alabama and Georgia). I'm not that fond of Home Depot, but they'll get my business from now on.
Monetary Loss: $413.