I have been a loyal customer of Lowe's for more many years. However, that ended today. I was charged $442.22 interest on a balance of some $1600 and on a deferred pay plan from 2010. Lowe's customer services did not even bother to call me to inform me of this looming interest charge.
Lowe's now charges an interest a rate of 24.99% to their "preferred" card holders, much higher than any store savings one may think he or she is getting. Their customer service is not user friendly nor customer friendly. When calling their "800" number to credit services, I had to listen to their spill for 10 minutes, unrelated to my issue, before I spoke with a real person (who was also arrogant).
"Lowe's" now stands for how "lowe" can you go in customer service and appreciation.
Product or Service Mentioned: Lowes Credit Card.