We went into Lowe's on March 12th to see about getting hardwood flooring for our living room, kitchen, and steps. We paid the $35.00 for someone to come out and measure our floors.
On the receipt it says that someone should be calling us in 2-3 days to make an appointment to come to our house to measure the floor. We waited 4 days and they went in to ask the flooring department. They told us they would check and get back to us. No one called.
The next day we saw the manager (Steve) and he said he would look into it and get back to us. He never did. On March 21st (9 days after we paid our $35.00) we got a call saying they would be at our house March 24th. They came and took measurements but could not give us a price (or any samples).
He said it would be 2-3 working days until we heard something. On March 28th we checked with flooring and still nothing. Today we went in (18 days after our original $35.00) and they still had no answer. The guy in flooring said he would text the company and get back to us.
He never did. Now it is too late. We went with someone else. I can't believe this Lowe's store has gone downhill so bad that they act like they do not want our business.
I am not begging them. Lowe's lost $4000-$5,000 in flooring just because they don't care.
We have spent a lot of money at Lowe's in the last 30 years. No one cares.
Product or Service Mentioned: Lowes Flooring Installation.
Reason of review: Poor customer service.
Monetary Loss: $35.
Preferred solution: Lowe's management should be made aware that there are problems at the California, Md store that are costing Lowe's money..
Lowes Pros: Flooring.
Lowes Cons: Cusomer service at flooring.