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2.3

There's a long backstory here: But the short of it is my family had to make the difficult decision to sell our "forever" home, a home we all loved, and move in with my widowed mother. We took the equity we had in that house and "fixed up" my mama's house, at least as far as the money would go.

One thing I knew I wanted to do was give my mama a new kitchen.

The choice was clear as to where I would get my appliances.

Lowes is the only choice we have in our small community. (I know we could have ordered from some online site, but we wanted a closer relationship with our supplier.

So to Lowes we go. I sat with a Lowes "cabinet specialist" and we mapped out the area and made a plan for the cabinets. I ordered all our appliances on the same day.

Cut to the chase.....NEARLY EVERYTHING WE GOT FROM LOWES HAS BEEN TERRIBLE!!!!!!!!!!!!!!

At first I made attempts to communicate my frustrations, but finally was told that the "Cabinet Man" was no longer in their employ and that he didn't know what he was doing anyway!

(Thanks for that!)

Sadly, now I just make a mental note of all the things that are defective. I'll try to include pictures, but I am not too savvy on the computer.

Let me list them for you:

1. Immediately we noticed that the cabinets directly over the stove were turning yellow. The Lowes microwave has a vent that comes on automatically when we are cooking if there is any steam released.

It is really loud, but we have accepted that. The "Cabinet Specialist" assured me the layout we chose would work. I did not know my off-white cabinets would be yellow within a very short time. Yes, it is grease build up.

No, I cannot get it clean. Please believe me, I have tried everything. I have scoured the internet for suggestions and have done them all. If I scrub any more it looks to me that I will damage them.

The way I see it now, there is no fix for this. SO VERY SAD.

2. The cabinet under the sink (yep, that came from Lowes too) is in terrible shape. I thought I was getting wood cabinets.

But if you look at that cabinet, the way it is warping under the sink, it looks to be something CHEAP

3. The handle to the microwave just came off in my mother's hand one day as she opened the unit. I tried to superglue it back and it worked for a week or two. Now we just grab in from underneath.

Not easy for my mother to do. Just another mental note of a defective part. Sad.

4. The top silver decorative "cap" of the dishwasher popped off.

Tried the super glue trick again. Same outcome. Another mental note, still sad. Speaking of the dishwasher, it started leaking 2 weeks ago.

Back to internet. Lowes.com for manual. Followed all the suggestions. Cleaned the filter.

Now it works....but only on one setting....the other 2 still leak. Oh well, expected that. Mental note. Still so sad.

I really wish these things had not happened.

I don't have the energy to go through all that needs to be corrected in this kitchen.

I just think everyone should know that LOWES cabinets and appliances should not be your first choice if you can help it. Take my word for it.

Sincerely,

SAD LOWES CUSTOMERSad

User's recommendation: Skip Lowe’s if at all possible.

Product or Service Mentioned: Lowes Appliances Department.

Monetary Loss: $5000.

Preferred solution: Let the company propose a solution.

Lowes Pros: Ease and location of the store.

Lowes Cons: Inferior service and product.

Location: 5219 Highway 70 West, Morehead City, NC 28557

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#1956564

Looks like a kitchen that's getting some rough use. Parts don't just jump off a dishwasher.

The door below the sink looks like water has been spilled down the door and been allowed to sit in the seam. Handles on a microwave don't break off under normal use.

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