Lowe's in Prattville is AWFUL. Please be aware that a "NEW" policy is in place.
If you purchase a weedeater, blower, lawnmower, pressure washer and it stops working.....you have 30 days to return it. PERIOD. You have to have the receipt showing the date of purchase. If it's more than 30 days, you will be taking your non-working item right back to the house!
No return, no exchange....no working ***-eater. In other words, you are paying $199 to use a ***-eater 2 times.... THIS IS WRONG. What happened to customer service?
What *** made the decision to refuse to either give you another working item, or a refund of the purchase price? After 47 days, I have a *** eater that will NOT crank. I made the manager go outside and pull and pull and pull.....to prove to him, that this new item was NOT cranking...... still NO resolution.
I had to leave the store with a *** eater that will never work. How long will they be able to continue ripping their customers off? I hope Home Depot puts them out of business. And with this new policy, it should not take long.
If you want to spend your hard-earned money, please don't give it to Lowe's.
They are unfair, and have policies that are non-negotiable. They ripped me off, don't be next.
Product or Service Mentioned: Troy Bilt Tb22 Ec String Trimmer.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $100.
Preferred solution: Full refund.