I bought a Porter-Cable dovetail machine online. A few days later I decided to get a mini-dovetail template to go along with it. Deltaportercable.com listed a local Lowes as a supplier of the part. I called the local store and punched-in the extension number for tools. I get the wrong department and was told they'd transfer me to the proper department. After waiting 15 minutes on hold, I wrote an e-mail to Lowe to complain about their poor service. I hung up when I had been waiting 20 minutes.
For those of you who don't tinker with wood, whenever you look at a cabinet or desk drawer and see interlocking "fingers" of adjoining panels, you're looking at a dovetail joint...something ANY carpenter...professional or amatuer...is very familiar with. The next day I was at another store near Lowe's, so I dropped into Lowe's as well, hoping they'd have the template on-hand. Nobody in that store knew what a dovetail is...and that's supposed to be a "lumber" store!
If that weren't bad enough, on the way out I passed the plumbing department and saw a customer with an obvious problem: he was trying to fit a 1-1/2" tailpiece (the drain part which comes directly down from the sink) into a 1-1/2" trap he'd brought with him, and it wouldn't fit. The clerk was hemming and hawing but has no idea as to how to solve the problem. When I pointed to the customers 1-1/2" x 1-1/4" reducing washer in the trap and told him a plain 1-1/2" washer would make it work, he lit up and said, ""You mean I just need a different washer?," and the clerk simply looked dumfounded. What pure ignorance this store was plagued with!
Seeing a salesperson who makes a mistake now and then is normal, but this comedy of errors indicated clearly how little Lowe's really cares about customer service! (NOT!) Yes, this was in only one store, but Lowe's has plenty of resources to train ALL of their personnel! The place was disgusting.