Purchased materials for a fence and contracted through Lowe's for installation. HUGE MISTAKE!!!!
Estimator came out ON 10/11/2016 and was very professional. Installer called a week or so later to schedule. Was supposed to be here on 12/5 between 10am and noon - so of course we schedule our day around him and finally after calling Lowe's at 4pm to find out where he is, the guy shows up at 5pm - when it is dark! Said he's late due to a water leak on a job he is on - Ever heard of calling the customer to let them know????
Says he can't start until he knows where PGE and water lines are located and blames that on the estimator. He calls PGE and when PGE came out to mark the location of lines, they said they called him twice and when they asked for him by name, he said no one here by that name and hung up. Who is this guy hiding from??? Yes, they did have the correct number.
We have made no less than 10 calls to Lowe's over the past 10 days about this guy. Apparently he will only talk to one person in the Installed Sales department and won't answer his phone or hangs up on anyone else. He called yesterday at 4:45 to get the address (he was already out there once and has the plans with the address on it!!). My husband told him not to bother showing up.
So disgusted with Lowe's at this point. They did refund us 10% or $110 of the cost of materials, but installation charges are another $2,000. Now it is 10 days past our original installation date. We have no fence and told Lowe's to pick up the materials.
It would be nice if these big box stores got some references and background on these guys they contract with. I will NEVER do business with Lowe's again!!!
Product or Service Mentioned: Lowes Fence Installation.
Reason of review: Poor customer service.
I didn't like: Non-service from fence installer, Lie on their website about having competent installers.