Less than a year ago, I purchased a riding lawn mower and spent HUNDREDS extra for a 4 year protection plan. Last week, the mower stops working, so I call for service.
They tell me that the provider will come get the mower the next day, and they'll call for directions first. Next day, no one calls, no one comes. The next day was a Sunday, so on Monday I call again. I'm told the provider will call me that day or the next.
Here it is the next day and still no call. At this point, I just want a refund or exchange. I have no faith in Lowe's and their "protection plan", and I certainly have no faith in this nameless " provider" who can't even be bothered to make a phone call.
I will never purchase anything big enough to want a warranty at Lowe's again. I'd love to know who this "provider" is too, so I can make sure never to use them.
Product or Service Mentioned: Lowes Protection Plan.
Reason of review: Warranty issue.