I always go above & beyond to help customers. I am also one of those smokers.
After dealing with a few of "those" types of customers, I always looked forward to go to my vehicle & have a smoke & make a call without everyone in the breakroom listening. Now, it seems Lowe's doesn't have to give us breaks. If we do by some chance happen to get one, we are not to leave the building. They also don't allow soft drinks at our stations even though Lowe's provides coffee for customers & sells to the public soft drinks to drink while strolling the store, but we can't.
It's the customers that seem to be making the messes.
I agree we need rules...but shouldn't Lowe's employees get a voice in this? Or has Hitler got stock in Lowe's?